Customer Story
Leading CPG Brand Drives Onboarding Engagement and Lasting Loyalty Using CSG Journey Orchestration
Enhance onboarding engagement and build lasting loyalty with CSG Journey Orchestration. Explore the success story of a top CPG brand now!
Used advanced decisioning to determine which channels to send messages on, and when
Created a more engaged and managed onboarding experience unique to Japanese consumers
Intelligently orchestrated 14 million interactions each week
Drive onboarding engagement
A major producer of consumer packaged goods (CPG) in the Japanese market needed a better way to onboard their existing customers to a new, lower-risk, electronic line of products. The CPG brand had shifted focus from their legacy, onetime- use product to a new reusable product with replacement cartridges.
However, as they began to sunset their traditional product offering, they faced a challenge. They had to make customers aware of this change, and to do that they needed a way to reach their existing customers on the channel that their customers preferred.
Related resources
Report
CSG Named a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024
CSG has been recognized for achieving the highest placement in strategy and vision collectively.
Datasheet
Make Every Moment Count with CSG Xponent
You can connect the dots across your customer interactions to deliver loyalty-winning experiences. The right platform makes it possible.
Blog
CSG Named a Leader in the First Gartner® Magic Quadrant™ for Customer Journey Analytics and Orchestration
We’re proud to share that CSG was recognized as a Leader, reflecting what we believe is our clear approach to market and our hands-on approach to helping organizations deliver in the moments that...